Social Reputation Management
With Expion’s Reputation Management software, you can manage your brand’s reputation across millions of conversations on social networks, review sites and web domains worldwide. Respond to negative customer comments quickly with direct links back to the native messages. Glean intelligence from your brand reputation data, benchmark it against your competitors and enhance your overall brand reputation overtime.
Online Monitoring
Monitor millions of conversations across social networks including, Facebook, Twitter, Google+, YouTube, Foursquare, Blogs, specific web domains, and review sites including Trip Advisor, Google Places, Yelp, Citysearch, and Bazaarvoice.
Real Time Alerts
Respond to negative reviews with direct links back to native customer comments. Utilize Expion’s real-time alerts for quick response to brand damaging customer feedback.
Local Reputation Management
Expion’s platform enables Reputation management down to the local market or individual locations for more relevant and actionable monitoring.
Reputation Enhancement
Create content library of positive reviews, customer testimonials, and great comments from customers to share and distribute across your entire organization.
Reputation Benchmarking
Receive comparative data on how your brand reputation measures up next to its competitors. Monitor your competitor’s customer conversations both from company and fan perspective.
Distributed Dashboards
Custom dashboards can be updated every 10 minutes and distributed via email with PDF to appropriate management in each market or location.
