Social Web Listening
Expion can monitor millions of conversations about your brand in real-time
Monitor customer and competitor conversations across social networks including, Facebook, Twitter, Google+, YouTube, Instagram, Foursquare, Tumblr, Sina Weibo, blogs, news sites, specific web domains, and review sites including; Trip Advisor, Google Places, Yelp, Citysearch, and Bazaarvoice.
Protect your brand’s reputation with Expion
With Expion’s Reputation Management module, you can manage your brand’s reputation worldwide. Analyze conversations regarding your brand in real-time and take action on negative customer feedback. Use real-time alerts to be notified of poor reviews for customer saves. React quickly with direct links back to native messages. Benchmark your ratings against your competitors for operational insights and improvements.
Learn more about Expion’s Web Listening software:
Listen to millions of conversations happening online about your brand, products, and competitors. Cut through the social noise and identify the most relevant conversations.
Real Time Alerts
Respond to negative reviews with direct links back to native customer comments. Utilize Expion’s real-time alerts for quick response to brand damaging customer feedback.
Local Reputation Management
Expion’s platform enables Reputation management down to the local market or individual locations for more relevant and actionable monitoring on review sites; Yelp, Google Places, and Trip Advisor.
Create a content library of positive reviews, user testimonials, and great comments from customers to share and distribute across your entire organization.
Analyze comparative data on how your brand buzz and sentiment measures up against your competitors. Monitor your competitor’s customer conversations.
Analytics and Insights
Monitor global conversations in real-time with Expion’s distributed analysis dashboards. Identify your top influencers, analyze sentiment and gather consumer insights.