Think of them as strategic coaches: here to support, ready to counsel.
We collaborate with clients to understand their business objectives and help advise on everything from organizational structures to setting performance benchmarks.
Different brands have different ways of measuring success. What matters to you may not matter to another brand manager or even someone else on your team.
That’s why we’ve built our platform to be so agile. Set specific key performance indicators with custom calculations for your brand or organization, then build dashboards customized to your needs. And if things change? Customize your metrics on the fly with our dynamic dashboards.
Every client is our partner, so we’ll always make sure you’ve got the right support from the day you sign on with us. Customized onboarding with Expion is a simple two-step premium service:
First we’ll set you up with an implementation specialist from our Customer Care team. They’ll work with you to understand your workflow, channels, locations, and users. From there, a dedicated instructional designer and account manager will match your use case with a training solution customized to your team’s needs.
As a basic service offered to all clients, we offer a series of tutorials and live training sessions available in person on every continent or via video conference. And to make the experience even more simple, we’ve got training tools like help hovers embedded within the platform, too.
From our platform to our training services, we’re all about customizing our solution to your brand, your needs and your success.
We get it – not everyone’s a social marketing expert. The world of social is constantly changing and sometimes it’s hard to know which business decisions are the most strategic. That’s where we come in. With offices across the globe, we’re here when you need us, any time, any day. Really.
Every Expion client gets a dedicated account manager to provide support and answer questions. Our account managers are trained experts with extensive knowledge on the platform and social landscape. Question about a new feature? Platform suggestion? Just want to chat? Give your account manager a call or shoot an email over – our team’s all ears.