Expion

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SYSTEMS ADMINISTRATOR  

Our centralized platform empowers global brands, agencies, and retailers to localize and manage their social marketing efforts. Expion provides scalable enterprise-grade software to listen, content plan, publish, moderate, analyze, govern and share content on Facebook and other social channels across thousands of users. The system produces real-time community intelligence giving brands and retailers the power to optimize consumer engagement, service, and advertising performance. 

Required Skills:

  • 2 plus years experience administering Windows 2008 or later

  • Experience administering Linux (Ubuntu or Red Hat)

  • 2 plus years experience in a network monitoring system such as Paessler Router Traffic Grapher (PRTG) Network Monitor

  • 2 plus years experience in montoring and reading Windows Server logs and Linux logs

  • Experience with VPN infrastructure and OpenVPN

  • 2 plus years experience with scripting languages such as Bash and Power Shell

  • 1 plus year experience managing Active Directory

Pluses to Have:

  • Experience in a Cloud infrastructure such as Amazon AWS

  • Experience in using Splunk

  • Experience working in a .NET environment

Salary range is depending on experience with bonus, health/dental benefits, and more.

Please email hiring@expion.com with your cover letter and resume and subject line Account Manager Position

 

ACCOUNT MANAGER

Our Account Managers are required to handle project plans and implementation, public speaking, training of software live or via Webex and the ability to cross promote other services.  Account Managers are an integral piece to maintain client relationships and expansion.  This position requires comfort to lead meeting, drive expansion and strategy while creating a lasting partnership with clients.

Specific Daily Duties or Skills Needed:

  • Customer service via phone, emails and webex conferences
  • Assist with the initial set up of client accounts, content and configurations
  • Project planning and training scheduling based upon client needs and timeline
  • Manage daily overall contact customer and our internal implementation teams 
  • Establish and maintain weekly communications with customer and Salesforce accounts
  • Document customer feedback, errors and feature requests and relay to the team
  • Clear concept of clients Social Media strategy, plan and KPI’s
  • Analyze customers data to help shed light on trends and social media metrics
  • Extreme comfort with software and technology usage and teaching others

Required Skills:

 MS Word, PowerPoint and Excel advanced proficiency, flexible attitude, proper grammar and writing aptitude, Enterprise software experience, technical knowledge about web based systems. 1-2 years Project management experience, Salesforce, Analytic thinking and focus, High attention to detail

Desired Skills:

 SaaS support or training experience, understanding of Franchisee, Facebook page admin/edit screens, Marketing or Sales experience, Passion for software

Experience in ERP Training and or Configuration

Salesforce Administration experience

We are based in North Raleigh, NC and this full time position will be required to work from our office here.  Light travel may be required but it will not exceed 25% of the month.

Salary range is depending on experience with bonus, health/dental benefits, and more.

Please email hiring@expion.com with your cover letter and resume and subject line Account Manager Position

 

.NET DEVELOPERS

Interested in working with an experienced team who’s developing on the bleeding edge?  Are you fascinated with social media and API’s and large database enviroments.  If you’re comfortable with agile development and looking for a challenge with a company who has a history of building software and being acquired, we’re the spot for you.   Our executive team’s previous company sold in 4 years for $90 Million.

Expion is accepted into Facebook PMD program and you will be working hand in hand with some of the best developers in the world.  This also means our development cycle is fast paced to keep up with changes in consumer channels.

Required Skills:
SQL, C#, .Net, Object Oriented Programming

Desired Skills:

  • MVC 2.0, SQL server, Javascript
  • jquery
  • AJAX
  • CSS

Preferred Education:
Degree in Computer Science or equivalent work experience 2+ years

Salary range is depending on experience with bonus, health/dental benefits, and more.

Please email hiring@expion.com with your cover letter and resume and subject line Developer

 

USABILITY TESTER:

Requirements: 
Participate in the software development lifecycle for new software applications
Participate in requirements gathering meetings, review business requirements, and design documents to develop test strategy and cases
Review documentation for new /modified software applications and load into TFS for development tracking
Oversee and/or perform the execution of test cases to assure functionality meets the business needs/use
Evaluate testing results and document testing issues in a quality assurance tracking system
Communicate testing progress, product readiness, level of quality, and results to the QA Manager
Provide testing metrics for test case progress and defect issuance
Support the preparation of user and training documentation of new functionality
Collaborate with the Support Team in troubleshooting production issues
Keep QA process documentation up to date and champion process improvements
Support sales and account team on new features and functionality

Qualifications: 
BS in computer science or related field preferred
Minimum 3 years of quality assurance experience in a software development environment
Experience in documenting and executing test plans, as well as with automated testing tools and SQL
Excellent analytical and problem solving skills

Please email hiring@expion.com with your cover letter and resume and subject line: Usability Tester

 

COMMUNITY MANAGER:

Expion, a social media management software company based in North Carolina is looking for several hardworking people join our growing team. This position requires project management experience, public speaking skills and the ability up sell clients with add on services. This position is the face of Expion’s customer relationship team and it is critical that our clients can count on and trust these individuals. The accounts you will be responsible for may have 1000′s of locations on Facebook and 6-7 figure advertising budgets for marketing online. Enterprise level experience or a knowledge of the franchise business structure will be invaluable for this position.

Our Community Managers are responsible for moderating brand level Facebook and Twitter accounts and escalating any issues to the appropriate internal/client teams. The use of an enterprise level software to handle content planning, publishing and moderation will be a part of everyday tasks. Candidate must be comfortable with using software and learning evolving technology and problem solving on the fly.

Key Responsibilities: Community Strategy 30%
Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns.
Interpret the direction of strategy/planning and creative leads.
Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.

Management & Moderation 60%
Listening & Reporting
Summarize insights and conversations to create actionable, client-facing reports that lead to optimization.

Publishing
Create and maintain Content Calendars, including writing Facebook status updates.
Post relevant content in accordance with Content Calendar.

Moderation
Review fan posts in a quick and timely manner.
Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
Enforce the Social Media Guidelines as defined by the brand.

Prerequisites:
Actively participates in a wide variety of social media activities around business such as blogging, community development and management, social bookmarking, commenting, etc.
Understanding of popular social networks – design, functionality, users.
Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.
Exceptional communication skills within a team.
Very high attention to detail.
Excellent verbal, written, and presentation skills. Quick wit and people skills are a plus.

Qualifications:
2 years of experience managing social media platforms or communities for business
Undergraduate degree in English, communications, marketing, advertising, public relations, media studies, business and/or related fields.

Please email hiring@expion.com with your cover letter and resume and subject line: Community Manager

 

 C# DEVELOPER ON CUSTOMER CARE TEAM: 

Ready to expand your development skills?  Do you enjoy working on the bleeding edge of technology?

Expion is a social software company. Our mission is to be the industry’s leading, centralized platform to improve efficiency, sharing and management of social communities at the global and local level.

Our centralized SaaS platform empowers global brands, agencies, and retailers to localize and manage their social marketing efforts. Expion provides scalable enterprise-grade software to listen, content plan, publish, moderate, analyze, govern and share content on Facebook and other social channels across thousands of users. The system produces real-time community intelligence giving brands and retailers the power to optimize consumer engagement, service, and ad performance.   We need a developer who is methodical and can take code and diagnose what is missing and be able to correct it.  Less creative and more of a methodical approach. 

Required Skills:

  •          C#
  •          SQL
  •          MVC
  •          .NET
  •          Object Oriented Programming
  •          Ability to determine missing code that needs to be added to avoid quality issues

Desired Skills:

  •           Twitter, Facebook API exposure or knowledge
  •           MVC 2.0, SQL server
  •           Javascript
  •           jquery
  •           Web development
  •           AJAX
  •           CSS
  •           Mobile development experience

Preferred Education:

Degree in Computer Science or equivalent work experience 2+ years

Please email hiring@expion.com with your cover letter and resume and subject line: CCT Developer

 

MOBILE APPLICATION DEVELOPER: 

Job Summary:

As a mobile application developer you will help develop, support, maintain and test native and mobile web applications.

Essential Functions:

  • Participate in the design, development, and implementation of systems engineering activities including OS technical support, systems programming, and data center capabilities.
  • Responsible for components of complex engineering and/or analytical tasks and activities
  • Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system
  • Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor

Experience and Education:

  • Four (4) year degree in Computer science or equivalent experience
  • 2 + years of experience
  • iOS or Android development experience
  • Web development experience using C#, jQuery, MVC, SQL, and Javascript

Skills:

  • Strong knowledge of application development methodologies (writing code, debugging, version control, documenting, testing and deployment)
  •  Possess good communication skills
  •  Ability to handle multiple tasks and adapt to a changing environment

 Please email hiring@expion.com with your cover letter and resume and subject line: Mobile App Developer

 

PROCESS DESIGN INDUSTRIAL ENGINEER:

Expion is a social software management company based in Raleigh, North Carolina. Our mission is to be the industry’s leading, centralized platform to improve efficiency, sharing and management of social communities at the global and local level.  We are in need of several client facing Process Design IE’s to assist in managing Global Fortune 500 customers.  Expion hopes to identify talented IE’s that can communicate with management and user personnel to develop production and design standards.  IE will be expected to identify business unit challenges within enterprise level clients and provide scalable infrastructure plans to integrate software solutions. 

Key Responsibilities:

  • Possess clear and concise written and verbal communication skills with a demonstrated ability to coordinate meetings, conduct effective client presentations and prepare Gantt style written project plans.
  • Ability to scope IT integrations, implementation processes, and manage installations  
  • Ability to work on multiple, unique assignments simultaneously is required with strong organizational, analytical, and problem solving skills.
  • Evaluate precision and accuracy of current product being delivered to client and formulate corrective action plans where needed to fit customer’s needs.
  • Analyze statistical data and product design specifications to determine standards and establish quality and reliability objectives for a finished product design.
  • IE will act is liaison between client, account managers, and Expion development to deliver superb installation.

Education and preferred Experience:

  • Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or similar discipline.
  • Excellent organization skills and ability to effectively multi task in a dynamic and fast paced environment.
  • Project delivery experience including project planning and schedule monitoring and controls, is preferred.
  • Be a self-motivated, team-oriented and flexible individual that possesses the initiative and ability to tackle new projects, challenges, and concepts.
  • Bring a high level of energy and the ability to work hard and have fun delivering a wide range of challenging, fast-paced projects.
  • Comfortable/professional in client facing situations.
  • Travel 25%

 Please email hiring@expion.com with your cover letter and resume and subject line: Industrial Engineer